Trading conditions

Payment

All amounts stated on the website are inclusive of VAT and exclusive of delivery costs.

SSE ApS accepts online payments with; [Dankort, Visa/Dankort, Visa, Mastercard]. We do not charge any transaction fees for your purchase.
Payment for the order will only be deducted from your account when the item is shipped unless otherwise agreed or stated in your order.
SSE ApS uses a secure payment server that encrypts all information, which means that the connection is completely secure.

Delivery

We deliver goods within Europe, including to private addresses in Denmark and Sweden (excluding the Faroe Islands and Greenland).

Delivery time is typical 1–3 business days in Denmark. For deliveries to other countries in Europe, the delivery time can be up to 7–8 business days..

When ordering on weekends and holidays, the order will be shipped the next business day.

Orders placed on weekdays before 1:00 p.m. will be shipped the same day. Should there be an extended delivery time in special cases, this will be stated.

We deliver with Burd, GLS, DAO and PostNord. In some cases, delivery may be made with other carriers, depending on destination.

Returns and cancellation rights

There is a 14-day full right of return on items purchased from our webshop.
The period is calculated from the day you receive your order. You are responsible for any return costs, and the choice of carrier is yours.
Cancellation must be notified to us no later than 14 days after purchase, and from the cancellation, the order must be received by us no later than 14 days after you have informed us of your use of the right of cancellation.
The notification must be given by email to support@weedshop.dk, where you must clearly state that you wish to exercise your right of withdrawal. In addition, photo documentation must be sent to support@weedshop.dk, which shows that the package has been sent back to us

It is up to SSE ApS to assess the condition of the item. If the item has been tested to determine the nature of the item, it is considered used and of diminished value. This means that if you cancel the purchase, you will not receive any of the purchase price back.

When refunding digital/electronic gift cards, an administration fee of 15% of the gift card amount will be charged.
Electronic gift cards are not refundable after expiration.
It is not possible to receive a refund on any remaining balance on either physical or electronic gift cards.
There is a 14-day right of withdrawal on electronic gift cards, where the full amount can be paid out, excluding the administration fee.
The period is counted from that day;
– Delivery of the gift card.

You must bear any other return costs yourself.
The notification must be given by email to support@weedshop.dk. In the message, you must clearly state that you wish to exercise your right of withdrawal.
If it is a refund, please include bank information in the form of a bank account number so that the agreed amount can be transferred.
This information can be provided without risk by email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund. You cannot regret by simply refusing receipt of the goods without also giving clear notice of this.


Cancellation and Refund

To cancel an order, please contact our support team via email at: support@weedshop.dk.

  • If your order is canceled before it has been shipped, you will not be charged any amount.

  • If the order has been packaged and a tracking number has been sent, and the order is subsequently cancelled, the shipping costs will be considered as expenses that have already been incurred. These costs will therefore be deducted from the total order amount, regardless of the size of the order.

  • In the event of delivery delays caused by the shipping company, the above conditions will also apply.

Right of complaint

According to the Danish Sales of Goods Act, there is a 2-year warranty on products. Warranty applies to defects in material and/or manufacturing.
Complaints must be notified to SSE ApS within a reasonable time after receipt of the goods. Here, 7 days is considered a reasonable time, unless otherwise agreed.
The complaint does not apply to errors or damage caused by incorrect operation of the product.

SSE ApS covers the return costs to a reasonable extent. We do not accept packages sent on delivery.

Privacy Policy

When you purchase a product and provide the information yourself, we receive customer data. As the data controller, we treat your personal data securely and confidentially. Your personal data is only used and stored for the purposes for which it was collected.

We use third parties to process some of our information, including in our freight handling, which is not developed by SSE ApS.. We have entered into data processing agreements with our partners to guarantee that they comply with applicable regulations on the protection of personal data.

Import, local legislation and customer responsibility

Legality of products outside Denmark

Weedshop.dk sells products in accordance with applicable Danish legislation at the time of sale.

Legislation regarding cannabinoids, hemp products, CBD products and similar products varies significantly between countries and is subject to change without notice. Weedshop.dk therefore makes no warranty or representation that a product is legal to import, possess, use, market or resell outside Denmark.

The customer's duty to investigate

When ordering for delivery outside Denmark, the customer is responsible for examining and ensuring:

  • that the ordered products can be legally imported into the destination country,
  • that the products can be legally possessed and used in the country of destination,
  • that any national, regional or local regulations are complied with,
  • that any requirements for permits, registrations or other regulatory approvals have been met.

By placing an order, the customer confirms that this investigation has been carried out.

Customs, taxes and regulatory requirements

The customer is responsible for paying any customs duties, VAT, import duties, fees or other public charges that may be imposed in connection with the import of the products.

The customer is also responsible for fulfilling any requirements from customs authorities or other public authorities in the destination country.

Risk of government intervention

Once the order has been handed over to the carrier, the risk of delay, detention, seizure, confiscation or destruction as a result of local regulations or governmental intervention passes to the customer to the extent permitted by applicable law.

Weedshop.dk cannot be held responsible for:

  • detention of goods by customs authorities,
  • seizure or confiscation of products,
  • refusal of import,
  • destruction of products by authorities,
  • fines, fees or other costs imposed on the customer by public authorities.

Non-delivery due to import restrictions

If a shipment cannot be delivered due to applicable regulations, import restrictions or government decisions in the destination country, this is not considered a defect in the product or delivery.

In such cases, Weedshop.dk not obliged to provide a refund, replacement or other compensation, unless this results from mandatory legislation.

Right to refuse orders

Weedshop.dk reserves the right to refuse or cancel orders to countries or areas where the legal situation is deemed to be uncertain or poses a significant risk of seizure, government intervention or other regulatory issues without justification.

Laboratory Analysis and Cannabinoid Content

We strive to ensure the quality of the cannabis products we offer. All of our products undergo laboratory analysis to determine the content of various cannabinoids. However, it should be noted that the published test results are only indicative.

Variability in Content

  1. Batch level: Although we take all necessary precautions to ensure consistency, minor variations in cannabinoid content may occur from batch to batch.

  2. Analysis method: Laboratory analyses are based on random samples of the product. Especially for products infused with specific cannabinoids, there may be variability in concentration in smaller samples. This means that the actual concentration of a given cannabinoid in the product may vary from that stated in the laboratory result.

  3. Infused Products: It is important to emphasize that all infused products have had the stated amount of the specific cannabinoid added to them during production, as per the product label. The stated percentage is therefore accurate in relation to the infused cannabinoid.

Complaints options

You can send an email to support@weedshop.dk, If you would like to contact us, have questions or would like to file a complaint, we will endeavour to respond within 2-3 weeks.
If you wish to complain about a product purchased on our webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Complaints Resolution Center
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can file your complaint in the EU Commission's online complaint platform: http://ec.europa.eu/consumers/odr/.

SSE ApS